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All our orders are carefully packaged and shipped with Australia Post and selected courier services.

PROCESSING TIMES

Your order will be processed within 1-2 Business days. Most orders are shipped within 1 business day.

SHIPPING TIMES & FEES (AUSTRALIA)

• Standard 1-5 Business Days
• Flat rate shipping $13.95 for orders under $150
• Free shipping on orders over $150

SHIPPING TIMES & FEES (INTERNATIONAL)

• Standard Shipping 12-20 Business Days
• Shipping rates calculated at checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@hdqshop.com. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@hdqshop.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.